City Rubber Stamps

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Stamps

1. What is the difference between Traditional Rubber Stamps, Self Inking Stamps, Pre-inked Stamps and Multi-Surface Stamps?

Traditional Rubber Stamps
These are the old style stamps which require a separate ink pad. They tend not to provide as sharp an image as self inked stamps. These type of stamps can be used with a variety of ink including water based ink, oil based ink and
quick drying ink.

Self-Inking Stamps
Self-inking stamps re-ink automatically after each impression using an inbuilt ink pad making them ideal for repetitive stamping. If stored correctly, the ink pad will provide roughly 3,000 impressions before it has to be replaced. We recommend replacing the pad as apposed to re-inking with bottled ink.
The ink in these stamps is water based.
Must be re-inked with water-based ink.
Brands of Self-Inking Stamps: Colop & Shiny.

Pre-Inked Stamps
In a pre-inked stamp the ink used to create the impression is stored in the text plate(the area which creates the impression) The ink used is oil based and can be re-inked by adding liquid ink under the handle of the stamp. These stamps
are available in larger sizes and provide a more detailed impression.
Must be re-inked with I Stamp ink.
Brands of Pre-Inked Stamps: I Stamps

Not sure which stamp is best for you? Let us help!

2. Can I have a logo on my stamp?

Yes just add the file to your order We do however require the image to be in black and white at a resolution of 600dpi
or greater and in one of the following formats – bmp, jpg, pdf, eps or Photoshop. If the image you have is of poor quality or is in colour then please send it through and we will advise you on whether or not we can use it.

3. What fonts can I have?

We have any font you would find on a windows pc. If we don’t have the
font that you are after then you can select “other” on the font drop down menu and them email us the font file.

4. Do I need a special stamp to use on glossy surfaces?

Yes. You can use a traditional hand held stamp with a separate ink pad and a bottle of Dymark ink.

5. I have a stamp but the information is out of date. Can I change the text?

If your stamp is self-inking then yes we can. To do this just follow the tab “Replacement Text Plate”. Unfortunately we are unable to alter the information on I Stamps as these are sealed units.

6. Can I email my own stamp design to you?

Yes you can, please feel free to contact us.

7. How do I change ink pads?

Please refer to the “video” section of our website for a demonstration.

8. How do I change a text plate?

Please refer to the “video” section of our website for a demonstration.

9. The stamp is wrong – what can I do?

If the error is ours we will supply a new text plate/ink pad for free. If the mistake was yours, please let us know as we can make a new text plate. We would advise that you check your design carefully in order to avoid the cost of a replacement text plate. Please note that when you place an order we copythe exact text/design that you have provided. This means for instance if you put a lower case letter at the beginning of your name then we will copy and manufacture the stamp as
you specified.

10. I’m not sure what stamp best suits my needs.

No problem. Please email us with as much detail as you can and we will provide you with a proof and quote.

11. Do you supply wholesale?

Yes we do. Please contact us for further information.

12. I need a stamp urgently, can you help?

We will do our best! Please contact us immediately and we’ll do all we can to help.

13. Can I use any type of ink to re-ink my stamps?

No. It’s very important to use the correct type ink as the wrong type will either damage or destroy your stamp.

FAQ – For Our Other Products

There are many variables involved in the supply of custom products. Please contact us directly so that we can provide an accurate response to your questions.

Ordering:

1. Can I place an order over the telephone?

Sorry but we don’t accept telephone orders. There are several ways you can place an order with us:

  • Using this site, this is our preferred method as it reduces the chance of an error and also tends to be the fastest method.
  • Email us directly. You may find it helpful to copy the information from your shopping cart and attach it to your email.
  • In the “downloads” section of our site we have an application form which you are welcome to complete and either email or fax it to us.

2. I went to check out but was interrupted before the sale was complete, is my information saved?

You will receive a confirmation email from us if the sale is completed. No email equals unprocessed order.

3. How do I cancel an order?

As most of our orders are made and dispatched within 24hrs, it’s vital that you contact us as soon as possible. The most efficient option would be to call us during business hours. If after hours, then please email. (contact page link) We strongly suggest that you double check your order prior to finalising the sale as once a product is customised the order can no longer be cancelled.

Artwork

Is there a charge for artwork?

No, as long as you provide us with a black and white image with a resolution of 600dpi or greater. We can accept bmp, jpg, pdf, eps and photoshop. However, if the image is of poor quality or requires any adjusting on our part, there will be a one off charge of $25.00 inc GST, we will advise you before proceeding with the adjustments.

Why doesn’t my artwork/logo show up on the preview?

Unfortunately we are unable to include your artwork in this stage.
Firstly we need to:
Check the quality of the artwork
Ensure it will fit/suit the product selected
Confirm the position selected is the best fitting one
If this concerns you, request a quote in the “comments” section or via our “Enquiry form”

Same Day Pick-up:(* conditions apply)

If you are in the Perth Metro area we offer the opportunity for same day collection.
All orders must be approved and paid for by 11.00am for pick-up after 3.00pm. For orders placed via the website, it is the customer’s responsibility to inform us of their intent to collect that day.

Privacy Policy:

Please click here for information regarding our privacy policy.

Payment Methods

We have several methods by which you can pay.

Credit Card:
We accept Visa, MasterCard and Amex. You can pay via this method either at the checkout or you can complete the credit card authorisation form located in the download section of our website and email it to us.

Direct Deposit:
We will email our account information on completion of your purchase. On receiving confirmation of your payment we will dispatch your order.

Cheque:
You may also pay by cheque but please note that your order will not be shipped until your cheque has cleared.

Account:
For our regular business customers with an established account.

Delivery Methods & Charges

Delivery Methods:

Perth Metro: Will be delivered via courier and within 24hours of dispatch.

Interstate & Intrastate: In most cases by overnight airbag, in some areas it may be 2-3 days at the most.

PO Box Addresses: Will be shipped via Australia Post. Please note that Australia Post can take between 3-10 working days for delivery and we have no way of tracking it.

Express Mail: Overnight if you are located in the CBD and up to 3 days if you are located in the metro region.

Road Freight: Larger orders weighing over 5k.

Delivery Charges:

Perth Metro Courier: $7.00 inc GST

Interstate & Intrastate: Overnight airbag $11.50 inc GST for orders up to 1kg. Overnight airbag $14.50 inc GST for orders up to 3kg in weight. Orders in excess of 3kg may incur additional charges.

Australia Post:
Standard Envelope – (text plate / stickers) $3.00 inc GST
Under 500g – $9.80 inc GST
Over 500g – POA – It is more economical to courier packages over 500g

Express Mail:

>500g $11.50 inc GST
>3kg $15.50 inc GST
>5kg $24.50

Road Freight: POA

Refund & Returns:

Customised and special order items will only be accepted for return/exchange or refund if item is defective or has been designed in a manner that is different from the approved proof and quote. We always pack orders extremely well and have all orders/packages checked off by two staff members to ensure quality and accuracy. If the product is faulty at the point of delivery we must be notified within three days of accepting delivery in order for a replacement product to be provided. Please contact us for further assistance.

Copyright © 2017 City Rubber Stamps